Shipping policy

Shipping Policy

At Heaven Store, we aim to provide a smooth and reliable delivery experience for all our customers across Pakistan.

Order Processing

All orders are processed within 1–2 business days after order confirmation. Orders are not shipped or delivered on Sundays or public holidays.

During high-volume periods, processing times may be slightly delayed.

Shipping & Delivery Time

Estimated delivery times are:

  • Lahore, Karachi, Islamabad & Major Cities: 2–4 business days
  • Other Cities & Remote Areas: 3–7 business days

Delivery times may vary depending on your location and courier availability.

Shipping Charges

Shipping charges are calculated at checkout based on your city and order weight.

We may offer:

  • Free shipping on selected products
  • Free nationwide delivery on orders above a certain amount

Any active shipping promotions will be displayed on our website.

Cash on Delivery (COD)

We offer Cash on Delivery (COD) across most locations in Pakistan.

Please ensure your contact number and shipping address are entered correctly to avoid delivery issues.

Order Tracking

Once your order is shipped, you may receive a tracking ID via email, SMS, or WhatsApp to track your parcel.

Delivery Delays

Unexpected delays can occur due to:

  • Weather conditions
  • Public holidays
  • Courier service interruptions
  • Unforeseen circumstances

We appreciate your patience and understanding.

Failed Deliveries

If a delivery attempt fails due to:

  • Incorrect address
  • Unreachable phone number
  • Customer unavailable

the order may be cancelled or re-shipping charges may apply.

Damaged Parcels

If you receive a damaged or incorrect item, please contact us within 24 hours of receiving your order with clear photos of the parcel and product.

Contact Information

For shipping-related questions, please contact us at:

Thank you for shopping with Heaven Store.